Shipping policy
SHIPPING POLICY
PROCESSING TIME
Most orders are made or personalized after purchase. Please allow 5–7 business days for your order to be completed before it ships.
Large, bulk, corporate, team-store, and highly customized orders may require additional processing time. If your order will take longer than expected, we will contact you using the information provided at checkout.
SHIPPING RATES AND DELIVERY
Available shipping options and costs are displayed at checkout. Estimated delivery times begin after your order has been completed and handed over to the shipping carrier.
Carrier delivery dates are estimates and are not guaranteed. Big Sky Engraving & Design is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow time for the carrier to scan and update the shipment.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible at desirae@bigskyengraving.com. We cannot guarantee that an address can be changed after an order has entered production or been shipped. Additional shipping charges caused by an incorrect or incomplete address are the customer’s responsibility.
LOST, DELAYED OR DAMAGED PACKAGES
If tracking shows that your package is delayed, please contact the shipping carrier first for the most current information.
If your package arrives damaged, please contact us within three business days of delivery. Include your order number, a description of the damage, and clear photographs of the item and packaging so we can help determine the appropriate next step.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.
LOCAL PICKUP
Local pickup is available at:
Big Sky Engraving & Design
1810 1st Avenue North
Billings, MT 59101
You will be notified when your order is ready. Please wait for the ready-for-pickup notification before coming to the store.
CUSTOM AND PERSONALIZED ORDERS
Please review all personalization details carefully before placing your order. Production may begin shortly after an order is received. Changes requested after production begins may not be possible and may result in additional charges or delays.
CONTACT US
For shipping questions, contact:
Big Sky Engraving & Design
desirae@bigskyengraving.com
406-696-0761